fk10 Terms and Conditions

These Terms and Conditions ("Terms") apply to the fk10 platform and all related services. By accessing the site or using your account, you are automatically considered to have fully accepted these Terms. If you object to any part, please refrain from using the platform.

1. Introduction and Acceptance

1.1 About the Platform

fk10 is an online betting and casino platform operated for Bangladeshi users. The site operates securely and reliably on the basis of SSL encryption and fair play principles. Users must comply with these Terms to use any fk10 services.

1.2 Age Requirement

fk10 services are available only to those aged 21 or above. When creating an account, you must confirm that you are at least 21 years old. fk10 may request a national identity card or other documents at any time for age verification.

Use of the service by anyone under 21 is strictly prohibited. Any violation of this rule will result in immediate account closure and forfeiture of any winnings earned.

1.3 Changes to Terms

fk10 reserves the right to change, add to, or amend these Terms at any time. Continuing to use the site after any change will be considered acceptance of the updated Terms. The date of the most recent update will always be shown at the top of this page.

2. Account Registration and Verification

2.1 Single Account Rule

Each user may operate only one account. Opening or operating multiple accounts using the same device, address, or payment method is strictly prohibited. In case of a violation, all associated accounts may be closed and any winnings will be voided.

2.2 Accurate Information Required

When creating an account, all details — including name, date of birth, mobile number, and payment information — must be provided accurately and in full. Providing incorrect or misleading information may result in failed account verification and blocked payment processing.

If you need to update your account details, contact the support team via live chat. Attempting to change information without authorisation may result in account suspension.

2.3 Account Security

It is your responsibility to keep your account login details completely confidential. You may not allow any third party to access your account. If you suspect unauthorised access, you must notify fk10 support immediately; any losses resulting from failure to notify in time are the user's own responsibility.

3. Financial Transactions and Payment Methods

3.1 Deposits

The following methods can be used to deposit funds into your fk10 account: bKash, Nagad, Rocket, and bank transfer (including major banks such as Dutch-Bangla Bank, Islami Bank, and BRAC Bank). The minimum deposit amount for each method is ৳200. Additional verification may be required for large deposits.

3.2 Withdrawals

A minimum balance of ৳800 is required to withdraw winnings. Withdrawal requests are generally processed within 15 minutes to 2 hours. Withdrawals can only be made to the same payment method used for the most recent deposit.

Before withdrawing, make sure your account is fully verified. Withdrawal requests from unverified accounts may be delayed or temporarily put on hold.

3.3 Fraud and Fraudulent Activity

If chargebacks, payment fraud, or any other fraudulent activity is suspected, fk10 reserves the right to suspend or close the account and hold the associated funds. fk10's decisions regarding suspicious transactions are final.

4. Bonuses and Promotional Offers

4.1 Welcome Bonus

New members at fk10 will receive a 150% welcome bonus on their first deposit, up to a maximum of ৳15,000. For example:

৳1,000 deposited → bonus ৳1,500 → total balance ৳2,500
৳22,000 deposited → bonus ৳15,000 → total balance ৳37,000

The bonus amount will not exceed ৳15,000 under any circumstances.

4.2 Wagering Requirement

To withdraw a welcome bonus, you must wager 15 times the bonus amount. Wagering is calculated on the bonus amount only — not on the combined total of deposit and bonus.

Example: ৳1,500 bonus × 15 = ৳22,500 total wagering required, after which bonus winnings become withdrawable.

4.3 General Bonus Terms

Each user may claim any single bonus offer only once.
Collecting bonuses using multiple accounts is equivalent to fraud and will result in an immediate ban.
If wagering is not completed within the set timeframe after claiming a bonus, the bonus will be automatically cancelled.
fk10 reserves the right to change, suspend, or cancel bonus offers at any time.
If bonus abuse is suspected, fk10 reserves the right to hold payments while an investigation is conducted.

5. Gaming Rules and Fair Play

5.1 Game Outcomes

All game outcomes on fk10 are determined through a certified Random Number Generator (RNG) system. No manual intervention is made in game outcomes in order to ensure fair play. If you have a dispute regarding any game outcome, please contact the support team via live chat.

5.2 Technical Errors

fk10 will not be liable for losses caused by server outages, network issues, or third-party software failures that disrupt gameplay. If a game round remains incomplete due to a technical reason, the wagered amount will be returned to the account.

5.3 Prohibited Activities

The following activities are strictly prohibited and will result in account closure:

Playing games using bots or automation software
Engaging in arbitrage betting or bonus abuse methods
Exploiting system vulnerabilities or bugs to gain an unfair advantage
Attempting to access another user's account
Using the platform for money laundering or any other illegal purpose

Involvement in any of the above prohibited activities will result in permanent account closure and forfeiture of all associated winnings.

6. VIP Program and Cashback

6.1 VIP Levels

fk10's VIP program has four levels. You can automatically advance to a higher level through regular play:

Bronze — up to 0.3% cashback per week
Silver — up to 0.6% cashback per week
Gold — up to 0.9% cashback per week
Platinum — up to 1.2% cashback per week

6.2 Cashback Terms

Weekly cashback is automatically credited to your account. The cashback amount is calculated based on your net losses for that week. Cashback may not be directly withdrawable — contact live chat for full terms. fk10 reserves the right to change VIP benefits at any time.

6.3 General VIP Terms

VIP level assignment is at fk10's discretion and may be reassessed at any time.
VIP benefits will be temporarily suspended if an account is suspended or closed.
VIP status may be revoked in cases of bonus abuse or breach of terms.

7. Responsible Gaming and Self-Exclusion

7.1 Responsible Gaming Policy

fk10 places responsible gaming as the highest priority. Always enjoy entertainment in a controlled manner. Avoid playing with the aim of making money or in the hope of recovering lost funds. Always play within your financial means.

7.2 Setting Limits and Self-Exclusion

Users can set various limits for their account — such as daily deposit limits, weekly betting limits, or temporarily closing their account for a set period. Contact the fk10 support team for full details on this service.

If you notice any signs of gambling addiction, contact support immediately. Our support team is available 24/7. For more information, visit our Responsible Gaming page.

7.3 Protection of Minors

Users must ensure that minors cannot access fk10 through their device or account. It is recommended to keep parental controls active on your device. fk10 accepts no liability in this regard.

8. Privacy and Data Protection

8.1 Data Collection and Use

fk10 collects, processes, and stores users' personal information solely for the purpose of providing the service. Our SSL encryption technology ensures that your information is protected with the highest level of security. Information is not sold or transferred to third parties. Read our Privacy Policy for more details.

8.2 Cookies and Tracking

Our site uses cookies to improve the user experience. By accessing the site, you consent to the use of cookies. You can manage cookies by changing your browser settings, though this may limit some site functionality.

9. Limitation of Liability

9.1 Technical Issues

fk10 will not be liable for losses caused by loss of internet connection, device issues, or third-party technical failures. Users are responsible for ensuring the quality of their own device and internet connection.

9.2 Third-Party Game Software

Game providers on fk10 — such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft — operate their software independently. fk10 is not directly liable for any errors in game software, but we will assist in contacting the provider to protect the user's interests.

9.3 Service Interruptions

fk10 may be temporarily unavailable due to maintenance, upgrades, or unforeseen circumstances. fk10 apologises for any inconvenience caused during this time, but no financial compensation will be provided for such reasons.

10. Account Closure and Termination

10.1 Account Closure at the User's Request

Any user may request to close their account at any time. Any remaining balance must be withdrawn before the account is closed. Any bonuses with unmet conditions at the time of account closure will be automatically cancelled.

10.2 Account Closure at fk10's Initiative

fk10 reserves the right to suspend or close an account without prior notice in the following circumstances:

Violation of any clause of these Terms
Involvement in fraud or fraudulent activity
An account opened using a false identity or incorrect information
Failure to meet the age requirement
Where it is not possible to provide the service due to applicable laws or regulations

11. Contact and Dispute Resolution

11.1 Submitting a Complaint

If you have any complaint or dispute, contact the fk10 support team directly. Our support service is available 7 days a week, 24 hours a day in both Bengali and English. Use live chat or email to submit a complaint:

Email: [email protected]
Live Chat: available directly from any page on the site

11.2 Dispute Resolution Process

After receiving a complaint, fk10 will investigate as quickly as possible and inform the user of the outcome. If a dispute cannot be resolved with the agreement of both parties, the matter will be referred to fk10's management authority. The final decision of fk10's management authority will be considered binding on both parties.

12. Miscellaneous Terms

12.1 Entire Agreement

These Terms and Conditions, Privacy Policy, and Responsible Gaming Guidelines together form the complete agreement between fk10 and the user. Any previous oral or written agreements are replaced by this document.

12.2 Partial Invalidity

If any clause of these Terms and Conditions is found to be invalid or unlawful, the remaining terms will remain fully in effect. The invalid clause will be replaced by a valid and lawful provision that best aligns with the original intent.

12.3 Authoritative Language

These Terms and Conditions have been written in Bengali, and the Bengali version is the authoritative document. If any ambiguity or uncertainty arises in a translation, the Bengali version will take precedence.

12.4 Acknowledgement of Acceptance of Terms

By accessing or using the fk10 platform, you confirm that you:

Are at least 21 years of age
Have read and understood these Terms and Conditions in full
Voluntarily agree to comply with all terms
Are using the platform consciously and at your own responsibility